Global Expertise in Luxury Hotel & Resort Management
Executive Search & Professional Advisory Services
About the Mark Norris Partnership
Mark Norris & his Partners (MNP) are trusted Executive Search Consultants specialising in the International Hospitality Industry and with the support of highly experienced Associates & Advisors, we offer our Clients access to outstanding talent across the globe. We do so using a detailed and thoroughly time-tested process, assuring the best possible outcome for all stakeholders concerned.
Focus on Leadership
Executive Search
Consultant Services
Consultant Services
Mark Norris, supported by Patrick Leblanc continues to lead our Search Practice, drawing from his depth of knowledge of "Who's Who" in the world of luxury Hotels & Resorts, gained in over 4 decades. These are special relationships we value hugely, allowing us to help our Clients connect with Candidates with a truly personal approach.
Consultant Services
Consultant Services
Consultant Services
Our Associates & Advisors offer professional advice in a broad range of hospitality industry related activity - particularly valuable for hotel owners who may not have this expertise in-house. Services we offer include assistance with management company selection, advice on achieving sustainability goals, revenue optimisation and interim management solutions.
For Candidates
Consultant Services
For Candidates
We remain committed to understanding their needs of candidates and to offer them good, honest career advice, without compromise and in total confidence. Equally we are always interested in hearing from people with a consistent track record in luxury hotels wishing to explore new career opportunities either in permanent or interim roles
Embracing change in the 21st Century
We are delighted to have recently agreed a preferred partnership agreement with Alfa an AI Agent, designed to streamline and revolutionise the recruitment process. By leveraging cutting-edge artificial intelligence, Alfa automates the time-consuming tasks of hiring, allowing managers to focus on what truly matters - connecting with top talent. Simply set your hiring criteria, click search, and let Alfa do the rest. Within hours, Alfa finds, screens, and connects you with the best candidates available allowing you to review CVs, watch AI-powered video interviews, and seamlessly progress applicants through your recruitment pipeline. Backed by leading investors and industry experts, we genuinely believe that Alfa is redefining the future of hiring with intelligent, unbiased, and efficient talent solutions. Please contact us to learn more about how Alfa may be able to help you or visit welovealfa.com
Our Partners & Specialist Advisors
MARK NORRIS has been in the recruitment business for the luxury hotel sector for over 3 decades, heading up Profile Specialist Recruitment Ltd (with offices in London, Paris, New York, Shanghai, Hong Kong and Dubai) and launching the Mark Norris Partnership in 2015. Mark is a global expert on MD/ General Management Appointments and is equally qualified to carry out senior level searches - across all key disciplines - in the hospitality industry including Human Resources, Finance, Marketing, Sales & PR. From a family background in the hospitality business, he trained in hotel management with the Savoy Hotel Company in London and Paris. After a stint working for Hilton International for several years, he returned to The Savoy, ultimately heading up the Sales & Marketing department. Over the years Mark has travelled widely and remains passionate about the hotel industry and maintains an enviable "black book" of the special contacts he has made over the years. He is also an Independent Non-Executive Director at FBD Hotels & Resorts, and his other interests include sailing, gardening, skiing and golf. Email: mark@marknorrispartnership.com
PATRICK LEBLANC is our Partner in New York. With an exemplary background in luxury hotels - ultimately as General Manager of Kerzner’s One&Only Ocean Club in The Bahamas and at The Lowell in New York - Patrick has been a specialist executive recruiter since 2004 with an impressive track record of successful placements in North America and the Caribbean to his credit. Working initially with the Boutique Search Firm, then for more than a decade heading up Profile’s New York office.
Patrick who is well travelled throughout The Americas, Europe and the Far East is a seasoned and trusted expert in our field, and offers particular expertise in Marketing, Sales & PR appointments and is equally qualified to carry out GM and Department Head level searches. Patrick can be contacted directly at leblanc4@verizon.net
ADRIAN CONSTANT who heads up Voyager Hotels Ltd. a consolidated hotel and real estate-based investment and advisory company and offers a comprehensive range of services for investment, development, acquisitions, mergers, and distressed asset turnarounds in several jurisdictions. Clients include public companies, private investment groups, high net worth individuals, private equity partnerships and other financial institutions. Offering a comprehensive range of advisory services based on a profound knowledge of the sector and the flexibility to not only advise or conduct acquisitions on behalf of their clients, but also to asset manage and operationally manage post acquisition on behalf of owners. Before forming this enterprise, Adrian Constant was Chief Executive Officer of one of Europe’s largest sports and leisure resort based in Spain and in the mid 2000’s joined one of USA's premium private equity investment firms with a remit to invest and build a portfolio of strategic investments. Formerly Vice President Orient Express Hotels, where he was in charge of all of Orient Express's European properties, as well as having specific development responsibility for Europe, the Middle East and Asia, he benefits from a wide knowledge of luxury hotel operations. Adrian can be reached at ac@voyagerhotels.com
ANDREW HUMPHRIES has exceptional breadth and depth in the luxury hospitality industry, on both the ownership and operator sides. Before joining us as an Associate in 2024, Andrew headed up, initially as COO and then as ACEO, Katara Hospitality in Doha, Qatar – owners and asset managers of some of the most iconic hotels in the world, including Raffles Singapore, The Plaza in New York, The Savoy in London, the Burgenstock Resort in Luzern, The Peninsula in Paris and The Carlton in Cannes. Prior to that Andrew was RVP for Viceroy Hotels, based in Abu Dhabi and was previously with Four Seasons Hotels & Resorts for 17 years, as RVP in the Middle East and ultimately as RVP for the Caribbean and Florida. During his time with Katara Hospitality, as well as asset managing the global portfolio, he was directly involved with the World Cup 2022, readying and opening 13 hotels in Qatar as well as enabling 65,000 real estate units for fan accommodation. Andrew is entrepreneurial and creative with outstanding leadership, people management and development skills and is a strong strategic thinker with exceptional attention to detail and is highly culturally adaptable. We are fortunate to be able to continue to draw on Andrew's valuable expertise to support our own advisory work and at the same time endorse - Bridge Hospitality Partners - the enterprise he and his business partner Jan Kirstein have launched. It's purpose is to provide a platform to support a supply of high quality interim General Managers. Candidates considering interim work should follow the link above; otherwise should you be interested in a more general conversation about how Andrew can help you in an advisory capacity please let us know.
KNUT WYLDE whose early career was at the legendary Hotel Vier Jahreszeiten Hamburg, a background that led him to global leadership roles through across Europe, Asia, Middle East and the Caribbean. Further recognised for his part in transforming the guest experiences and impacting the commercial success at some of London's most distinguished properties including The Lanesborough, Savoy, Claridge’s, his most recent Multi-Property General Manager role at The Berkeley & The Emory. International properties where he left his fingerprint include the Badrutt’s Palace in St. Moritz, the Al Faisaliah in Riyadh, Little Dix Bay and Caneel Bay in the Virgin Islands, the One & Only Reethi Rah in the Maldives as well as Loch Lomond Golf Club in Scotland. A Master Innholder who serves on the Board of Governors at The Royal Academy of Culinary Arts, the Standards Advisory Board of Forbes Travel Guide and a Trustee of The Gold Service Scholarship. We are now delighted to partner with Knut as he successfully develops a new chapter in his career developing his own consultancy business WYLDE HOSPITALITY providing curated strategic council for distinguished hotels, resorts, golf and private members clubs worldwide. Email knut@wyldehospitality.com
CHARLES MARSHALL has over 40 years of experience in the luxury end of the International Hotel Industry, with a career that has spanned 3 continents and 10 countries with the last 25 years in Asia in 5 different countries/ cultures. With his earlier Career in Europe , he made the move to Asia with InterContinental going from Edinburgh to Taiwan followed by GM positions in Jakarta, Phnom Penh and Manilla, before taking on an Area Role in Kuala Lumpur. Joining Hilton in Kuala Lumpur he gained further operational & brand experience in South East Asia, before deciding to pursue his personal interests whilst based in KL. As one would expect, having spent such a varied career in different countries, Charles is very much a people person and well connected to a host of ex. colleagues, prodigies as well as owners and industry leaders - as such he is well placed to give insight and advice on wide range of related topics be it - the right person, country/cultural considerations, operational & commercial insights together with best practice gleaned from his many years working for the world's top hotel groups. Charles lives in Kuala Lumpur with his wife Anna-Marie. Email charlesrimarshall@gmail.com
MEINHARD HUCK has more that thirty years' experience in the hospitality industry and is an Honorary Member of the Cornell Hotel Society. From 1997 he worked for Swissotel Hotels & Resorts as President, later under the ownership of FRHI. Prior to this appointment from June 2003, he was the Senior Vice President, Europe, Middle East & Mediterranean of Raffles International Hotels & Resorts and earlier in his career he worked in various capacities with Holiday Inn International. In 1990 he co-founded a company which was built up to be a chain of highly branded mid-scale hotels. In 1995 he was appointed Vice President, Europe, for Scotts Holdings Ltd. a Singapore based public company, responsible for developing and acquiring serviced apartments and all-suite hotels. With such extensive global expertise mainly at Board Level, Meinhard offers clients an invaluable skillset of particular relevance in cases of acquisition or mergers. Meinhard is also the founder of Barcli Hospitality Management with its HQ in Zurich. Email Meinhard at huck.meinhard@gmail.com
ONNO POORTIER the Co-Founder, Chairman and CEO of itmustbeNOW.com, a legacy project in alliance with inspiring figures and companies from the hospitality industry. A respected hotelier and professional, Onno's extensive international hotel consultancy, asset management, business development, corporate organisation, marketing and operational management experience spans 5 decades with luxury deluxe hotel brands including Hong Kong & Shanghai Hotels Ltd and Leela Palaces Hotels & Resorts - then working throughout Asia Pacific, Europe, Middle East and USA. Now as Chairman, Board Director and Board Advisor of numerous luxury deluxe hotels and marketing alliances, he travels worldwide and maintains an active and leading role in the industry - together with his wife Alexa Co-Founder of itmustbeNOW.com who herself has extensive senior management experience within the hospitality industry in Media, PR, Marketing and Communication - Onno & Alexa live in the beautiful Swiss Resort of Château-d'Oex
JUDITH CARTWRIGHT our Revenue Consulting Partner has more than twenty years’ experience in the hospitality industry, working closely with senior management to achieve unprecedented results by taking an innovative and disruptive approach to traditional revenue management. Prior to launching Black Coral Consulting successfully, Judith was the Senior Vice President of Revenue Management & Distribution for Kerzner with responsibility for the Atlantis, One&Only and Mazagan brands, encompassing resorts, hotels, F&B outlets, spas, casinos and attractions. Clients include Hilton, Four Seasons, JA Resorts, CoolInc, Minor International, Luxury Escapes, SAS, My Digital Office to name a few. Judith believes passionately that with the right education, training and focus on unrealised growth opportunities, revenue management should be an indispensable tool for any executive team in the hospitality sector. Whether it’s new openings, re-flaggings, or an unforeseen crisis, Judith has the experience and skills to help steer a company through the most challenging times and create opportunities for income when others would be happy to maintain the status quo. In all her roles, Judith has worked successfully within an organisation to become a trusted strategic advisor on commercial activities in addition to leading highly effective teams able to achieve revenue optimisation and development of best-in-class distribution platforms. With the launch of Black Coral Consulting, Judith is excited to use her wealth of experience to help her clients thrive and succeed in what are unprecedented times. Judith Cartwright is a proud Associate Member of ISHC, the Leading Source for Global Hospitality Expertise.” For further information we encourage you to visit the Black Coral Consulting website and/ or feel free to reach out to Judith directly at Judith@blackcoralconsulting.com
NIGEL BOLDING, Founder of Bolder Travel - based in the Dordogne, (but constantly on the move by Motorcycle or Aeroplane), has developed a unique platform for exploring the bolder and more curious side of travel which we thoroughly endorse. Sometimes luxury; sometimes not. And as Nigel says, you cannot truly experience one without the other! With a background in publishing, Nigel has become somewhat of a hotel aficionado, but his particular interest is in the people that run hotels, what makes them tick, and whether they are representative of their surroundings. Nigel's blog is nigelbolding.substack.com
PR & Communications
GINA MCADAM, STRATEMARCO Director, Co-Author of "Houses that Sugar Built" and long term friend of Mark Norris is a brilliant person to assist you with communications, publishing and PR support. Once Editor of the award-winning ezine, Profile Leader, together with true professionalism Gina adds that special ingredient that we all believe in at the Mark Norris Partnership - that's a genuine & truly personal approach. Gina can be reached on 07879 648930 or by email gina@stratemarco.com
Luxury Travel
We continue to endorse Insider Villas run by our good friend Olivier Heuchenne & his team. Olivier offers access to a wonderful collection of private villas in the Balearic Islands and beyond and with the added touch of a true hotelier will tailor-make every aspect of an outstanding vacation for you. Feel free to mention our introduction when making contact using olivier@insidermallorca.com
Now: Transforming Sustainable Tourism
We proudly support "ItmustbeNOW", Transforming Tourism for a Sustainable Future in sustainable and environmentally friendly construction practices. The NOW team can provide you with green building solutions that will not only benefit the environment but also save money on energy costs.